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Frequently Asked Questions

Answers to common questions about our counseling center and services.

Frequently Asked Questions

Curious about how counseling works, our approach, or what to expect?

Here you'll find helpful answers about our philosophy, what makes Metanoia different, and practical info for new and returning clients. If your question isn't listed, we're here to help!

Do I need to be Christian to receive counseling?

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No. While we offer Christian-based counseling, our services are open to everyone regardless of faith background.

We respect and honor each person's beliefs and values, creating a safe space for healing and growth.

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Are sessions confidential?

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Yes. All conversations and records are private and secure, handled with strict confidentiality according to legal and ethical standards.

Your privacy and trust are paramount to creating a safe therapeutic environment.

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What ages do you serve?

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We provide comprehensive counseling services for:

  • Children (ages 6+)
  • Adolescents (teens)
  • Adults (individual therapy)
  • Couples (relationship counseling)
  • Families (family therapy)
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How do I book an appointment?

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Scheduling is easy! You can:

  • Book online through our Booking page
  • Call our office directly
  • Use our contact form

We typically respond within 24 hours to schedule your first session.

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Do you accept insurance?

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We work with most major insurance providers and offer:

  • Insurance verification before your first visit
  • Flexible payment options for self-pay clients
  • Sliding scale fees based on financial need

Contact our office for current insurance coverage and payment details.

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What can I expect in my first session?

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Your first session is about getting to know each other. We'll discuss:

  • Your current concerns and goals
  • Your personal history and background
  • Treatment options and approach
  • Any questions you have about the process

This session helps us create a personalized treatment plan just for you.

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